dn999 Privacy Policy
At dn999, your privacy is a fundamental commitment, not an afterthought. This policy explains exactly what personal information we collect, why we collect it, how it is stored and protected, and what rights you hold as a player accessing dn999 from Bangladesh. We operate under internationally recognised data protection standards and are fully committed to transparency in every aspect of data handling.
Scope of This Policy: This Privacy Policy applies to all personal data collected by dn999 through its website, mobile platform, customer support channels, and payment processing interfaces. By registering an account or using any dn999 service, you acknowledge that you have read and understood this policy. If you do not agree with its terms, please discontinue use of the platform and contact to request account closure.
End-to-End SSL Encryption
Every data transmission between your device and dn999 servers is protected by industry-standard 256-bit SSL encryption. Your personal details, payment information, and account credentials are never transmitted in plain text.
No Sale of Personal Data
dn999 does not sell, rent, or trade your personal information to third-party advertisers or data brokers. Your data is used exclusively for the purposes described in this policy — operating your account and improving our services.
Transparent KYC Process
dn999 collects identity documents solely for KYC verification, age confirmation (18+), and Anti-Money Laundering (AML) compliance. KYC documents are stored securely and accessed only by authorised compliance personnel.
Cookie Controls
dn999 uses strictly necessary cookies to operate the platform and optional analytics cookies to improve user experience. You retain full control over non-essential cookies and can manage preferences at any time.
Your Legal Rights
As a dn999 player, you hold enforceable rights over your personal data, including the right to access, correct, restrict, and erase your information. Submit a formal data request to at any time.
Bangladesh-Specific Practices
dn999 processes payment data through locally recognised providers including bKash, Nagad, Rocket, and Upay. Payment transaction records are retained in accordance with applicable financial compliance regulations and AML standards.
Data We Collect
dn999 collects personal data only where it is necessary to provide our services, comply with legal obligations, or protect the security of our platform and players. The categories of data we collect are described below.
Identity & Registration Data
- Full legal name
- Date of birth
- Registered email address
- Mobile phone number
- Username and encrypted password
- Nationality and country of residence
Financial & Payment Data
- bKash / Nagad / Rocket account numbers
- Bank account details (for bank transfers)
- Visa / Mastercard details (masked)
- Deposit and withdrawal transaction history
- Wallet balance and bonus fund records
- Source of funds documentation (Tier 3+)
KYC Verification Documents
- Bangladesh National Identity Card (NID) scan
- Passport copy (if NID unavailable)
- Driver's licence (where accepted)
- Proof of address (utility bill / bank statement)
- Facial verification photograph
- Source of wealth declaration (VIP tier)
Platform Usage Data
- Games played, bet amounts, win/loss records
- Session start/end times and duration
- Pages and features accessed
- Responsible gaming tool usage
- Bonus and promotion interactions
- Customer support chat and email history
Technical & Device Data
- IP address and approximate geolocation
- Device type, operating system, browser version
- Screen resolution and device identifiers
- Referring URL and entry page
- Cookie identifiers and session tokens
- Connection type (mobile data / Wi-Fi)
Communications Data
- Support ticket content and metadata
- Live chat transcripts
- Email correspondence with dn999 team
- Feedback, complaints, and dispute records
- Marketing preference and opt-in/out records
- Survey and promotional response data
Sensitive Data: dn999 does not intentionally collect special categories of sensitive personal data such as health information, religious beliefs, or political opinions. If any such information is incidentally shared through a support communication, it will be treated with the highest level of confidentiality and will not be processed for any purpose other than resolving the specific query for which it was shared.
How We Use Your Data
dn999 processes personal data only for lawful, specified, and legitimate purposes. We rely on one of the following legal bases for each processing activity: contractual necessity (to deliver the services you signed up for), legal obligation (to meet KYC, AML, and regulatory requirements), legitimate interests (to protect the platform from fraud and improve service quality), or consent (for optional marketing communications, which you may withdraw at any time).
Account Management
Your registration data is used to create and maintain your dn999 account, verify your identity, authenticate your login sessions, and communicate important account-related updates such as password changes, security alerts, and KYC verification status notifications. This processing is necessary to fulfil the contract between you and dn999.
Payment Processing
Financial data is processed to execute deposits and withdrawals through your chosen payment method — including bKash, Nagad, Rocket, Upay, bank transfer, Visa, or Mastercard. Payment records are retained as required under applicable financial regulations and AML compliance obligations. dn999 does not store full card numbers; masked card data is processed via PCI-DSS compliant payment partners.
KYC & AML Compliance
Identity documents are used exclusively to verify that you meet dn999's eligibility requirements — specifically that you are aged 18 or over and are the rightful account holder. This data is also used to comply with Anti-Money Laundering (AML) obligations, screen against sanctions lists, and meet our Know Your Customer (KYC) standards. KYC processing is a legal obligation that dn999 cannot waive.
Platform Personalisation & Service Improvement
Usage and technical data allows dn999 to optimise the platform experience — for example, remembering your preferred game lobby view, surfacing relevant promotions (e.g., during BPL season or Eid), and identifying and resolving technical issues. Aggregate, anonymised analytics are used to improve platform performance and guide product development. This processing is based on dn999's legitimate interests and does not involve selling your data to third parties.
Fraud Prevention & Security
Technical and behavioural data is analysed to detect and prevent fraud, collusion, multi-accounting, bonus abuse, and other prohibited conduct. This includes monitoring login patterns, device fingerprinting, and IP analysis. This processing protects the integrity of the platform and is based on dn999's legitimate interests in maintaining a fair and secure gambling environment.
Responsible Gaming Monitoring
dn999 uses gameplay and session data to support responsible gaming obligations, including monitoring for signs of problematic gambling behaviour and proactively reaching out to players who may benefit from responsible gaming tools such as deposit limits, cooling-off periods, or self-exclusion. This processing is based on both legal obligation and legitimate interests in player welfare.
Marketing Communications
With your explicit consent, dn999 may use your email address or mobile number to send you promotional offers, bonus notifications, and news about new games and features. You may withdraw consent for marketing communications at any time by updating your account preferences or emailing . Withdrawal of marketing consent does not affect your ability to use the platform.
Legal Bases Summary
- Contract — account creation, deposits, withdrawals
- Legal Obligation — KYC, AML, age verification
- Legitimate Interests — fraud prevention, analytics
- Consent — marketing emails and SMS
Opt Out of Marketing: You can unsubscribe from dn999 promotional emails at any time. Simply email with the subject line "Unsubscribe" or update your notification preferences in your account settings after dn999 login.
Data Sharing & Disclosure
dn999 does not sell, rent, or trade your personal data to any third party for commercial purposes. Data is shared only where strictly necessary to operate the platform, comply with legal obligations, or protect the safety and security of our players and business. The third parties with whom dn999 may share your data are limited to the following categories:
Payment Service Providers
To process your deposits and withdrawals, dn999 shares necessary transaction data with payment processors including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and card networks (Visa, Mastercard). These providers are bound by strict data processing agreements and their own regulatory obligations. They receive only the data necessary to process the specific transaction.
Game Software Providers
Third-party game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive pseudonymised player identifiers and session data necessary to deliver their games within the dn999 platform. These providers operate under their own gaming licences and data protection frameworks. No directly identifiable personal data (such as your real name or NID) is shared with game providers.
Regulatory & Legal Authorities
dn999 may be required by law or valid legal process to disclose personal data to regulatory bodies, law enforcement agencies, or courts. Such disclosures are made only to the extent required by applicable law and, where permitted, we will notify you of such a request before complying. dn999 will never voluntarily share personal data with government bodies beyond its legal obligations.
Fraud Prevention & Verification Services
To protect the integrity of the platform, dn999 may share identity data with third-party KYC verification services and fraud detection systems. These services help confirm the authenticity of identity documents, cross-reference sanctions lists, and identify patterns associated with fraudulent activity. All such service providers are contractually bound to protect your data and prohibited from using it for any independent purpose.
International Data Transfers: Some of dn999's service providers operate servers located outside Bangladesh. Where personal data is transferred internationally, dn999 ensures that appropriate safeguards are in place — including contractual data processing agreements and standard contractual clauses — to maintain the same level of data protection that applies within the platform's operational jurisdiction.
Data Security
dn999 implements a comprehensive, layered approach to data security designed to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our security programme is aligned with internationally recognised information security standards and is reviewed and updated on a regular basis to respond to emerging threats.
Technical Security Measures
- 256-bit SSL/TLS encryption for all data in transit between your device and dn999 servers.
- AES-256 encryption for sensitive data at rest, including KYC documents and payment records.
- Bcrypt password hashing — your password is never stored in plain text. Even dn999 staff cannot view your password.
- Two-factor authentication (2FA) available for all player accounts to protect against unauthorised login.
- Firewall and intrusion detection systems monitoring all inbound and outbound network traffic in real time.
- Regular penetration testing conducted by independent security specialists to identify and remediate vulnerabilities.
- Secure data centres with physical access controls, redundant power, and disaster recovery protocols.
Organisational Security Measures
Access to personal data within dn999 is restricted to employees and contractors who have a legitimate business need to process it. All personnel with access to personal data undergo background checks and receive mandatory data protection training. Access rights are reviewed regularly and revoked immediately upon termination of employment or contract.
Data Breach Response
In the unlikely event of a data security breach that poses a risk to your personal information, dn999 will notify affected players without undue delay — and within 72 hours of becoming aware of the breach — via your registered email address. The notification will describe the nature of the breach, the data affected, the likely consequences, and the steps dn999 is taking to address the breach and mitigate its effects. We will also provide guidance on any protective steps you should take, such as changing your password.
Security Highlights
- 256-bit SSL/TLS Encryption
- AES-256 Data-at-Rest Encryption
- Bcrypt Password Hashing
- Two-Factor Authentication (2FA)
- Intrusion Detection Systems
- Regular Independent Penetration Testing
Report a Security Concern: If you believe your dn999 account has been compromised or you have identified a security vulnerability, contact us immediately at . We treat all security reports as urgent and will respond within 24 hours (BST, UTC+6).
Data Retention
dn999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. The following retention periods apply to different categories of data:
Account & Identity Data
Retained for 5 years after account closure, as required by AML regulations.
Financial Transaction Records
Financial records retained for 7 years in line with standard accounting and AML obligations.
Gameplay & Session Logs
Session and gameplay data retained for 2 years post-session for dispute resolution and responsible gaming review.
Support Communications
Customer support records retained for 3 years to provide context for ongoing or future disputes.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked back to an individual. Where data is anonymised rather than deleted, the resulting dataset contains no personally identifiable information and may be used indefinitely for statistical and analytical purposes without privacy implications.
Players who request account closure may submit a formal data deletion request as described in the Your Privacy Rights section below. dn999 will action deletion requests within 30 days, subject to retention obligations that may require certain data to be retained beyond the closure date for the periods specified above.
Your Privacy Rights
As a dn999 player, you hold a set of enforceable rights over your personal data. dn999 is committed to honouring these rights in a timely, transparent manner. To exercise any of the rights listed below, submit a written request to with your registered username and a clear description of the right you wish to exercise.
Right of Access
You have the right to request a copy of all personal data dn999 holds about you. We will provide a structured data export within 30 days of a verified request. This includes your account data, KYC records, transaction history, gameplay logs, and any support communications associated with your account.
Right to Rectification
If any personal data dn999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For minor corrections (such as updating your phone number or email address), you may do this directly through your account settings after dn999 login. For corrections to KYC documents, contact our support team with the relevant updated documentation.
Right to Erasure ("Right to Be Forgotten")
You may request that dn999 delete your personal data. dn999 will comply with erasure requests to the maximum extent possible, subject to retention obligations under AML, financial regulation, and dispute resolution requirements. Data that must be retained by law will be clearly identified in dn999's response to your request.
Right to Restriction of Processing
You may request that dn999 restrict the processing of your data in certain circumstances — for example, while the accuracy of the data is being contested, or where you have objected to processing based on legitimate interests. During a restriction period, your data will be stored but not actively processed for other purposes.
Right to Data Portability
Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format (such as JSON or CSV) and to request that it be transmitted to another data controller where technically feasible.
Right to Object
You have the right to object to processing of your personal data that is based on dn999's legitimate interests, including profiling for responsible gaming purposes. You also have an absolute right to object to processing your data for direct marketing purposes — this will be actioned immediately upon receipt of your request.
Right to Withdraw Consent
Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Withdrawal of consent does not affect your ability to continue using the dn999 platform.
Response Timelines
- Acknowledgement within 48 hours
- Full response within 30 days
- Extensions possible for complex requests (notified in advance)
Identity Verification for Requests: To protect your data from unauthorised access, dn999 will verify your identity before processing any data subject request. You will be asked to confirm your registered email address and, where required, to provide a copy of an identity document.
Complaints: If you are dissatisfied with dn999's handling of your personal data or a data subject request, you have the right to lodge a complaint. Contact our Data Protection Officer at in the first instance. dn999 is committed to resolving all privacy complaints fairly and transparently.
Contact & Data Protection Officer
dn999 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection regulations. The DPO serves as the primary point of contact for all privacy-related queries, data subject requests, and regulatory enquiries.
How to Contact the DPO
All privacy-related correspondence should be directed in writing to the dn999 Data Protection Officer at . Please include "DATA PROTECTION REQUEST" or "PRIVACY QUERY" in the subject line to ensure your message is routed directly to the DPO team. Include your registered username and a clear description of your query, request, or complaint.
Policy Updates
dn999 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, dn999 will notify registered players via email to their registered address at least 14 days before the changes take effect. The effective date at the top of this policy will be updated accordingly. Continued use of the dn999 platform after the effective date of any revised policy constitutes acceptance of the updated terms. We encourage players to review this policy periodically.
Children and Minors
dn999 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If dn999 discovers that a minor has registered an account and provided personal data, that account will be immediately closed, all funds will be returned (minus any bonus amounts), and all associated personal data will be deleted without delay. If you believe a minor has registered on dn999, please contact us immediately at .
DPO Contact Summary
- Email:
- Subject Line: "DATA PROTECTION REQUEST"
- Response Time: Within 48 hours (BST, UTC+6)
- Policy Effective Date: January 2026
- Jurisdiction: International offshore gaming regulations
Our Commitment: dn999 is committed to handling your personal data with the utmost care, respect, and transparency. We believe that strong privacy practices are the foundation of a trusted gambling platform, and we will continue to invest in data protection as a core part of our service to players across Bangladesh.
Questions About Your Privacy at dn999?
Our support team is available around the clock to help with any data protection queries, account requests, or privacy concerns. You can also explore our other policy pages or return to the platform.